At InboxKit, we aim to provide a transparent and predictable billing experience. Because domains and mailboxes are provisioned instantly and carry third-party costs, payments on InboxKit are generally non-refundable.
Refunds may be issued in specific cases at InboxKit's discretion, for example billing errors or duplicate charges. Below is a breakdown of how this applies across subscriptions, wallet credits, domains, and mailboxes, and how to request a refund review.
Payments on InboxKit are generally non-refundable for:
Subscription charges (Professional, Agency, Enterprise)
Wallet credit purchases (manual or auto top-up)
Domain purchases
Mailbox purchases
Add-on charges (Email Insights, Validation, Inbox Placement, etc.)
Unused or partially used credits
This is because wallet credits and resources are allocated instantly, consumed automatically, and tied to third-party provider costs (Google Workspace, Microsoft 365, registrars, infrastructure providers, etc.).
Refunds may still be issued in specific cases at InboxKit's discretion, such as billing errors or duplicate charges. Approved refunds are processed minus payment processing fees.
Wallet credits are generally non-refundable once purchased, since they are backed by third-party costs.
Manual top-ups and auto top-ups both fall under the same policy.
Credits do not expire and remain available as long as your InboxKit account is active.
If a refund is approved for a wallet purchase, for example due to a billing error, it is processed minus payment processing fees.
Cancelling a subscription does not automatically generate a refund for the remaining period.
Your subscription remains active until the end of the current billing cycle.
Renewals already charged are generally non-refundable, though InboxKit may review specific cases such as billing errors or duplicate charges.
Domain purchases are handled via third-party registrars and are instantly registered.
Because of ICANN and registrar rules, domain registrations are generally non-refundable once registered.
Renewal charges triggered via wallet balance follow the same policy.
Mailbox purchases are processed instantly through partnered providers, and cost is incurred the moment the mailbox is created, so mailbox purchases are generally non-refundable.
Mailbox cancellation does not generate a refund of unused days.
Billing errors, such as a mailbox charged in duplicate, can be reviewed by support.
InboxKit reviews refund or wallet adjustment requests in cases such as:
Duplicate payment charged due to a Stripe processing error
A charge made twice for the same transaction
Verification that credit was not added after a successful payment
In these cases, the amount may be added back to your wallet as credit, or refunded minus payment processing fees, depending on the situation.
If a chargeback or payment dispute is initiated:
Your InboxKit account may be paused or permanently restricted.
All active mailboxes, domains, or API usage may be halted.
Outstanding usage fees may be billed or deducted from your wallet.
We strongly recommend contacting our support team before disputing any charge.
To request a refund review, contact InboxKit support with the affected order or invoice number. A member of our team will review the case and confirm whether it qualifies under the exceptions above. Refund decisions are made at InboxKit's discretion, and approved refunds are processed minus payment processing fees.
Payments on InboxKit are generally non-refundable, since domains and mailboxes are provisioned instantly and carry third-party costs. Refunds may be issued in specific cases at InboxKit's discretion, for example billing errors or duplicate charges, and approved refunds are processed minus payment processing fees. To request a refund review, contact support with the affected order or invoice.
